Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
Q : Are you fully insured and bonded ?
– Incredible Clean is fully insured and bonded and is more than happy to send certificates of insurance at your request. It is important to work with companies that are insured and bonded to make sure you protect your families most valued assets.
Q : What sets you apart from other cleaning companies ?
– Incredible Clean is a family owned business that offers a personal touch while also being able to handle all of the larger jobs that come along. We know how important it is to you if something goes wrong to have a person to return your calls. At Incredible Clean, you get a return call on every call you make. The good part here is that you will get that personal touch you deserve by speaking to one of the owners.
Q : Can I supply my own cleaning products ?
– You certainly can make a request to us for use of a special product(s) that you may like. The only thing we will do is make sure we have a full knowledge of the product so that we know we will not be doing any sort of damage to your home or business.
Q : Do you have a guarantee ?
– Yes at Incredible Clean we strive for 100% client satisfaction. If you are not happy with any or all of the cleaning we provide, please call or email our office within one day of your cleaning and we will be glad to come out and fix the problems at once.
Q : Do you have a cancellation policy ?
– You can cancel your scheduled cleaning at any point up to the morning of your scheduled visit. As long as you call prior to the cleaner was leaving our office. In most cases, if you were to call our office by 10 am this will allow us plenty of time to successfully cancel you is cleaning. Failure to cancel your scheduled visit will also result in an affordable service charge.
Q. How many people will clean my house?
Once you book an appointment with us, we will send 2-3 cleaners at your location. However, if your property is big enough, we deploy additional cleaners as per requirement.
Q. How long will it take to clean my whole property?
Well, it depends upon the total area and condition of your premises.
Q. What is included in deep cleaning?
Usually, deep clean is meant for customers who havent got their home cleaned by certified professionals for the past 1 or 2months. Deep cleaning is extremely effective if you have stained floors, dirt & mould on bathroom floors etc.
Q. Do you use pet-friendly cleaning tools & supplies?
Of course! Not only we take care of your home but ensure our cleaning materials dont harm your kids and pets. Unlike our competitors, we use chemical-free non-toxic detergents that deep cleanse your property without causing skin irritation, itchiness or redness.
Q. Do you bring pressure cleaning equipment or we have to arrange it?
Absolutely NOT! With us, you dont have to bear the hassle of arranging cleaning tools. Our cleaners will carry everything with them so that you can sit back and relax!