Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
Q : Are you fully insured and bonded ?
– Incredible Clean is fully insured and bonded and is more than happy to send certificates of insurance at your request. It is important to work with companies that are insured and bonded to make sure you protect your families most valued assets.
Q : What sets you apart from other cleaning companies ?
– Incredible Clean is a family owned business that offers a personal touch while also being able to handle all of the larger jobs that come along. We know how important it is to you if something goes wrong to have a person to return your calls. At Incredible Clean, you get a return call on every call you make. The good part here is that you will get that personal touch you deserve by speaking to one of the owners.
Q : Can I supply my own cleaning products ?
– You certainly can make a request to us for use of a special product(s) that you may like. The only thing we will do is make sure we have a full knowledge of the product so that we know we will not be doing any sort of damage to your home or business.
Q : Do you have a guarantee ?
– Yes at Incredible Clean we strive for 100% client satisfaction. If you are not happy with any or all of the cleaning we provide, please call or email our office within one day of your cleaning and we will be glad to come out and fix the problems at once.
Q : Do you have a cancellation policy ?
– You can cancel your scheduled cleaning at any point up to the morning of your scheduled visit. As long as you call prior to the cleaner was leaving our office. In most cases, if you were to call our office by 10 am this will allow us plenty of time to successfully cancel you is cleaning. Failure to cancel your scheduled visit will also result in an affordable service charge.